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OCR: Lotus Notes - Call Ticket #321-95-142- Charles Krankumar, Kergaravat Brothe. Elle Edit View Mail Compose Text Tools Design Window Help 321-95-142 - Kergaravat Brothers Co. Edit Document Prist Document Charles Kirankumar ("Chuck') Call Statistics Research Caller Information [Submitted by Esteban Garcia on 04/09/94] Short Description: Short shipment Problem Detalles Customer ordered 1000 copies of the altas, but only received 200, Where are the missing books? Severity Level: High impact Product Fields Traveller's Altas & Journal / Reference Books Order Call History: 1 : Estetan Garcia 04/08/94 01:25:58 PM Calmed the caller while I investigaled the martes 2: Esteban Garcia 04/09/94 01:32:16 PM I spoke with Kisang in Order Processing, who promised to straighten out the problem. The books are still silling in the warehouse, waiting to be shipped (courier couldn't come last Friday due to storm). He will ship them today and have Credit & Collections give Kerparavat Bros. a coupon for their next order. Date of Call: 04/09/94 12:21 PM Assigned To: Kisang Takagi Work Group: Order Processing Call Status: Resolved Custominformellen FIGURE 1 Users create documents by filling out forms. A document is analo- gous to a record in a relational table because it consists of a col- lection of related fields. A Notes form is both an interface component of the ap- plication, and the schema definition for a document type. Clicking the "Caller Information" icon in the upper left displays details about the caller. The com- mand buttons in the upper right launch other forms.